Refund policy

Refund & Return Policy

We want you to be completely satisfied with your purchase from NAKABURA FOOD. Please read our policy carefully before making a purchase.

Returns

We accept returns within 14 days of delivery for unopened and unused items due to change of mind or incorrect orders. To be eligible for a return, items must be in their original packaging and in the same condition as received.

Due to hygiene and food safety reasons, opened food products cannot be returned or exchanged, unless the item is defective or damaged.

Return shipping costs for change-of-mind returns are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at hello@nakaburafood.com with:

• Your order number
• A description of the issue
• Photos of the product and packaging

We will arrange a replacement or issue a full refund at no additional cost to you. Return shipping in these cases will be covered by NAKABURA FOOD.

Your rights under the New Zealand Consumer Guarantees Act 1993 are not affected by this policy.

Non-Returnable Items

The following items cannot be returned:

• Opened or used food products
• Items returned more than 14 days after delivery
• Items not in their original condition or packaging

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 business days to your original payment method. Please note that your bank or credit card provider may require additional time to process the refund.

Contact

For any questions regarding returns or refunds, please contact us at [hello@nakaburafood.com].